Question 1

What types of eCommerce work do you handle?

Accepted Answer

We handle the operational side of running a marketplace store: product listing creation and uploads, listing optimization (titles, descriptions, attributes), catalog cleanup and reorganization, inventory and data updates, cross-listing between platforms, and ongoing day-to-day marketplace operations. If it involves product data inside a marketplace admin panel, we likely handle it.

Question 2

Can you upload products in bulk?

Accepted Answer

Yes. Bulk uploads are a core part of what we do. Whether you have 25 products or 5,000, we take your raw data — spreadsheets, supplier files, or URLs — format it to each platform’s requirements, and create complete, accurate listings at scale.

Question 3

Can you update existing listings?

Accepted Answer

Yes. We can revise titles, rewrite descriptions, complete missing attributes, fix variations, reorganize categories, update pricing and inventory, and standardize formatting across a live catalog — without taking your listings down in the process.

Question 4

Can you follow my existing listing style?

Accepted Answer

Yes. If you already have a listing template, tone, or format you want us to match, share reference listings or brand guidelines and we’ll follow them. If you don’t have one, we’ll apply marketplace best practices and confirm the approach with you before we start.

Question 5

Can you optimize titles and descriptions?

Accepted Answer

Yes. We rewrite titles for marketplace search visibility and shopper readability, and write descriptions that give buyers the information they need to decide. We follow each platform’s title structure and character limits.

Question 6

Can you handle product variations?

Accepted Answer

Yes. We set up full parent-child variations — size, color, material, style, or any attribute your products use — with correct item specifics and organized imagery so shoppers see a clean set of options.

Question 7

Can you update inventory and catalog information?

Accepted Answer

Yes. We handle inventory updates, pricing changes, SKU retirement, bulk data edits, and catalog reorganization — either as a one-time cleanup or as part of ongoing maintenance.

Question 8

Can you prepare drafts before publishing?

Accepted Answer

Yes. If you prefer to review before anything goes live, we can prepare listings as drafts for your approval. You review a sample or the full batch, and we publish once you’re satisfied.

Question 9

What marketplaces do you support?

Accepted Answer

We work across Shopify, Amazon, eBay, Walmart Marketplace, Etsy, TikTok Shop, Poshmark, and Mercari. You can engage us for a single platform or for all of them under one engagement.

Question 10

Can you work with Shopify?

Accepted Answer

Yes. We handle Shopify product uploads, data entry, descriptions, variants, collections, image organization, and full store buildouts — from a few products to a complete catalog.

Question 11

Can you work with Amazon?

Accepted Answer

Yes. We create and optimize Amazon listings — keyword-rich titles, structured descriptions, parent-child variations, backend search terms, and complete item specifics. We can also re-optimize existing Amazon listings.

Question 12

Can you work with eBay?

Accepted Answer

Yes. We create and manage eBay listings including bulk uploads, item specifics, template formatting, variations, and ongoing store management. eBay catalog cleanup is one of our most common requests.

Question 13

Can you work with Walmart Marketplace?

Accepted Answer

Yes. We support Walmart Marketplace onboarding — catalog mapping to Walmart’s schema, compliance review, and full listing creation — plus ongoing listing management after setup.

Question 14

Can you work with Etsy?

Accepted Answer

Yes. We create Etsy listings with SEO-optimized titles, tags, variations, and descriptions, and can cross-list products from another platform to expand your Etsy presence.

Question 15

Do you support TikTok Shop?

Accepted Answer

Yes. We handle TikTok Shop product uploads, catalog setup, and ongoing shop operations support so you can sell on TikTok without managing the admin work yourself.

Question 16

Do you support Poshmark and Mercari?

Accepted Answer

Yes. We create and manage Poshmark listings (including closet organization and cross-listing) and Mercari listings (including product uploads, optimized titles, and ongoing catalog maintenance).

Question 17

What information do you need from me to start?

Accepted Answer

At minimum: your product data (titles, descriptions, pricing, SKUs, attributes), product images, and the marketplaces you sell on. If you have existing listing templates, brand guidelines, or reference listings, those help us match your style. We’ll send you a structured onboarding form that covers everything we need.

Question 18

How do I send you my product information?

Accepted Answer

The most common methods are Excel/CSV spreadsheets, Google Sheets, supplier files, or direct product URLs. You can also share Google Drive or Dropbox folders for images. During onboarding, you’ll tell us how your data is organized and we’ll confirm what we need.

Question 19

Can I provide Excel, CSV, or Google Sheets?

Accepted Answer

Yes — those are the most common formats we receive. If your data is spread across multiple files or is incomplete, we’ll help you identify what’s missing and format it correctly before we start listing.

Question 20

Can you work from supplier URLs or competitor listings?

Accepted Answer

Yes. If you have supplier product pages or reference URLs, we can extract the relevant product information (title, description, specs, images) and format it into complete listings for your store. We’ll confirm with you before using any sourced content.

Question 21

How does onboarding work?

Accepted Answer

After you submit your requirements through the contact form, we review and respond within 1–2 business days. If we’re a fit, we send you a private onboarding link with a structured form covering your platforms, services, product sources, file links, and communication preferences. Once you submit that, we review everything, clarify anything missing, confirm scope and pricing, and start work.

Question 22

How quickly can you start?

Accepted Answer

Typically within 1–2 business days of receiving your onboarding submission, assuming capacity is available. For urgent or time-sensitive work, tell us your deadline in the contact form and we’ll confirm whether we can meet it before you commit.

Question 23

What happens after I submit my requirements?

Accepted Answer

We review your submission and respond within 1–2 business days. If your project is straightforward, we send a proposal with scope and pricing. If we need more detail, we ask targeted questions or send the onboarding form. Either way, you get clear next steps — not silence.

Question 24

Do you need my password to work on my store?

Accepted Answer

No. Never send us your password through the contact form, the onboarding form, email, or any message. If platform access is required for your project, we will coordinate a secure, authorized access method with you separately — such as a staff account, delegated permissions, or a role-based invite depending on the platform.

Question 25

How should I share platform access if it’s needed?

Accepted Answer

Most platforms support adding a secondary user, staff member, or delegated collaborator with limited permissions. We will walk you through the right method for your specific platform — you create the access under your control, and we never ask for your primary login credentials.

Question 26

What should I never share through your forms?

Accepted Answer

Never enter passwords, API secrets, recovery codes, 2FA tokens, or any other confidential credentials in the contact form or onboarding form. The onboarding form explicitly asks you to confirm this. If access is needed, we coordinate it through a secure, separate process after onboarding.

Question 27

Is my product data kept confidential?

Accepted Answer

Yes. Your product data, store information, and business details are used only to deliver the work you’ve engaged us for. We do not share or sell your information to third parties.

Question 28

How much do your services cost?

Accepted Answer

Pricing depends on catalog size, number of marketplaces, and scope. Starter packages begin from $29, Growth from $99, and Enterprise is custom-quoted. Send us your requirements for an accurate proposal.

Question 29

Do you offer one-time projects or only ongoing retainers?

Accepted Answer

Both. We handle one-time projects (catalog cleanup, store setup, a batch of listings) and ongoing monthly retainers (continuous listing, marketplace management, catalog maintenance). Choose what fits your operations.

Question 30

How long does a typical project take?

Accepted Answer

It depends on scope. A small batch of listings may take 1–3 business days; a full catalog cleanup or store setup typically takes 1–3 weeks. We confirm a clear timeline before any work starts.

Question 31

Can you handle urgent or time-sensitive work?

Accepted Answer

We accommodate urgent requests when capacity allows. For product launches or seasonal pushes, tell us your deadline upfront and we’ll confirm whether we can meet it before you commit.

Question 32

How will we communicate during the engagement?

Accepted Answer

You get a dedicated operations contact and regular progress updates. Most communication happens over email, with scheduled reporting for larger engagements. You always know where things stand — no chasing for status.

Question 33

Do you work with international clients?

Accepted Answer

Yes. We are remote-first and serve clients globally across all the marketplaces we support. Communication is in English.

Question 34

Can I hire you through Fiverr?

Accepted Answer

Yes. We are available on Fiverr for gigs and custom offers. You can hire us through our Fiverr profile, or work with us directly for larger or ongoing engagements.

Question 35

Do you offer white-label services for agencies?

Accepted Answer

Yes. We provide white-label listing and catalog operations for agencies serving eCommerce clients — under your brand, with consistent quality across accounts and capacity that scales with your client load.

Frequently asked questions

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